Clear terms for connected operations.

01 / Agreement

Agreement and eligibility

These Terms of Service (the Terms) are an agreement between you and Cordelio LLC, a legal entity registered in Texas that builds, markets, and operates TicketOpus (TicketOpus, we, us, or our). They apply to the TicketOpus websites, applications, APIs, documentation, and platform services that link to them (collectively, the Services).

By creating an account, accepting an order form that incorporates these Terms, or accessing or using the Services, you agree to these Terms. If you use the Services for a business or other organization (a Subscriber), you represent that you have authority to bind it. If you do not agree, do not use the Services.

You must be at least 18 years old and legally able to enter a contract. The Services are designed for business use and are not consumer accounts for children.

02 / Roles

TicketOpus is the platform, not the experience operator

Subscribers use TicketOpus to market, sell, schedule, and operate tours, activities, admissions, rentals, classes, camps, private events, and related offerings. The Subscriber—not TicketOpus—is responsible for its offerings, staff, facilities, equipment, safety, accessibility, licenses, insurance, taxes, guest communications, fulfillment, cancellation and refund policies, and compliance with laws that apply to its business.

A guest’s booking or purchase is with the Subscriber identified on the relevant site, checkout, receipt, or ticket. The Subscriber’s booking terms, policies, waivers, and privacy notice apply to that transaction. TicketOpus may provide technology, communications, records, and payment-provider connections, but is not the organizer, owner, seller, guide, venue, or operator of the underlying experience unless expressly stated.

Subscribers must make their identity, prices, mandatory fees, restrictions, policies, and contact path clear to guests and must not use the Services to misrepresent availability, safety, endorsements, or legal rights.

03 / Use

Accounts, security, and acceptable use

You must provide accurate account information, keep credentials confidential, use reasonable account security, maintain current authorized users and permissions, and promptly notify us at [email protected] of suspected unauthorized access. You are responsible for activity under your account except to the extent caused by TicketOpus’s breach of these Terms.

You may use the Services only as permitted by these Terms, your applicable order, documentation, and law. You must not:

• use the Services for unlawful, fraudulent, deceptive, infringing, abusive, or unsafe activity;
• upload malicious code or interfere with the integrity, security, availability, or performance of the Services;
• probe or bypass access controls, rate limits, company boundaries, or security measures except through a TicketOpus-authorized security program;
• access another Subscriber’s data or impersonate another person or organization;
• reverse engineer the Services except to the limited extent a restriction is prohibited by law;
• scrape, resell, sublicense, or use the Services to build a competing product except as expressly authorized in writing; or
• submit information you do not have the right, notice, consent, or other legal basis to process.

04 / Commercial terms

Subscriptions, fees, and payments

Unless a signed order form or other written agreement states otherwise, the standard TicketOpus price is $9.99 USD per month plus a 1% TicketOpus transaction fee on transactions processed through TicketOpus. Stripe processing fees apply separately. Any applicable taxes, implementation services, provider costs, billing timing, and renewal terms are shown in the applicable checkout, order, or written agreement. You agree to pay undisputed amounts according to those terms. Except where the applicable agreement or law says otherwise, fees already paid are non-refundable.

Payment processing may be provided by Stripe or another configured provider. Provider terms, underwriting, prohibited-business rules, processing fees, reserves, disputes, chargebacks, payout timing, and account requirements may apply separately. TicketOpus does not guarantee provider approval or continuous provider availability.

If an amount is overdue, we may restrict paid functionality or suspend the affected account after any notice and cure period required by the applicable agreement or law. You remain responsible for charges incurred before suspension or termination.

05 / Data

Subscriber data, privacy, and compliance

As between TicketOpus and Subscriber, Subscriber retains its rights in information, content, and materials submitted to the Services by or for Subscriber (Subscriber Data). Subscriber grants TicketOpus a non-exclusive right to host, copy, transmit, display, modify, and otherwise process Subscriber Data only as reasonably necessary to provide, secure, support, and improve the Services, comply with law, and fulfill the parties’ agreements.

Subscriber is responsible for the accuracy and legality of Subscriber Data; its notices, consents, and instructions; responding to guest and participant requests; configuring access and retention; and determining whether the Services are appropriate for the information it chooses to collect. This includes information about minors, accessibility, emergency contacts, health or dietary needs, waivers, and other sensitive information.

Subscriber is also responsible for the lawfulness and accuracy of communications it directs through the Services, including recipient consent, sender identity, content, and campaign targeting. TicketOpus may require a complete sender postal address, add an unsubscribe method to marketing email, suppress recipients who have opted out, and block a campaign that is not configured for compliant delivery. These safeguards do not replace Subscriber’s responsibility to comply with laws that apply to its messages.

Each party will comply with privacy and security laws that apply to its role. If TicketOpus processes personal information on Subscriber’s behalf, an applicable data processing addendum may further describe the parties’ obligations. Our handling of personal information is described in the Privacy Policy.

We may create and use aggregated or de-identified information that cannot reasonably identify Subscriber or a person to operate, secure, analyze, and improve the Services.

06 / Connected services

Third-party providers and AI-assisted features

The Services may interoperate with payment processors, communications providers, analytics tools, identity providers, accounting systems, distribution channels, AI providers, and other third-party products. Subscriber authorizes TicketOpus to exchange the information necessary to provide an integration it enables. Third-party products are governed by their own terms and privacy practices, and TicketOpus is not responsible for a third party’s acts, omissions, changes, or availability.

AI-assisted features can produce inaccurate, incomplete, or unsuitable output. They are tools for authorized users, not substitutes for professional judgment or required human review. Subscriber is responsible for reviewing output before use and must not rely on it as the sole basis for safety, legal, financial, eligibility, pricing, employment, or similarly consequential decisions. TicketOpus may limit or disable an AI feature to address safety, legal, provider, or reliability concerns.

07 / Ownership

Intellectual property and feedback

TicketOpus and its licensors own the Services, including software, designs, documentation, trademarks, and related intellectual property. Subject to these Terms and the applicable order, TicketOpus grants Subscriber a limited, non-exclusive, non-transferable right during the subscription term to access and use the Services for its internal business operations and its authorized public booking experiences.

No rights are granted except those stated in the parties’ agreements. If you provide suggestions or feedback, TicketOpus may use it without restriction or compensation, provided that we do not identify you publicly as the source without permission.

Subscriber represents that it has the rights needed for Subscriber Data and grants TicketOpus permission to display Subscriber names, logos, and public-site content only as needed to provide the configured Services. Public marketing use of a Subscriber’s name or logo requires separate permission.

08 / Lifecycle

Changes, suspension, and termination

We may update or change the Services, including adding, modifying, or retiring features. We will provide notice of a material reduction to purchased core functionality when reasonably practicable and as required by an applicable agreement.

We may suspend access when reasonably necessary to prevent harm, address a security incident, comply with law or provider requirements, respond to prohibited use, or address overdue undisputed fees. When circumstances allow, we will limit the suspension and provide notice and an opportunity to cure.

Either party may terminate as provided in an applicable order form or for an uncured material breach. On termination, Subscriber’s right to use the Services ends. Data export, return, retention, and deletion are governed by the applicable agreement, configured retention schedules, legal obligations, and backup cycles. Sections that by their nature should survive—including payment obligations, ownership, disclaimers, liability limits, indemnity, and general terms—will survive.

09 / Risk allocation

Disclaimers, liability, and indemnity

Service disclaimer

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” TicketOpus disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, that every provider or feature will be available in every location, or that the Services alone satisfy Subscriber’s legal or operational requirements. Any express service commitment in a signed agreement remains unaffected.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for lost profits, revenues, goodwill, or data, or for indirect, special, incidental, consequential, exemplary, or punitive damages arising from the Services, even if advised of the possibility. Except for amounts that cannot lawfully be limited and any different allocation in a signed agreement, each party’s total aggregate liability arising out of or relating to the Services will not exceed the fees paid or payable by Subscriber to TicketOpus under the applicable order during the 12 months before the event giving rise to liability.

These limitations apply to the extent permitted by law and do not limit payment obligations, a party’s infringement or misappropriation of the other party’s intellectual property, Subscriber’s indemnity obligations, or liability for fraud, willful misconduct, or other matters that cannot legally be limited.

Subscriber indemnity

Subscriber will defend and indemnify TicketOpus and its personnel against third-party claims, damages, and reasonable costs arising from Subscriber’s offerings, Subscriber Data, policies, guest relationship, violation of law, or use of the Services in breach of these Terms. TicketOpus will promptly notify Subscriber of a covered claim and reasonably cooperate; Subscriber may not settle a claim in a way that admits fault by or imposes obligations on TicketOpus without our written consent.

10 / General

General terms and contact

Neither party may assign its rights or obligations without the other party’s consent, except to an affiliate or in connection with a merger, reorganization, sale of substantially all assets, or similar transaction, provided the assignee agrees to the applicable obligations. The parties are independent contractors; these Terms do not create an agency, partnership, employment, or franchise relationship.

Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations. Notices may be provided electronically. If part of these Terms is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. Headings are for convenience.

The governing law and forum stated in a signed order form apply. If no order form specifies them, disputes will be governed by applicable law and heard by a court with lawful jurisdiction. Before filing a formal claim, please contact us and allow a reasonable opportunity to resolve the issue, unless immediate relief is necessary.

We may update these Terms to reflect changes to the Services or law. We will post the revised Terms with a new effective date and provide additional notice for material changes when required. Changes do not retroactively alter a signed order form.